Refund policy

Refund Policy

This guideline is valid for 30 days from the date of your order. If more than 30 days have elapsed since your purchase, we regret that we are unable to provide a refund or exchange.

You can also submit your refund or return request directly through our Refund Portal.

1. Returns

Items must be unused and in their original condition to be eligible for a return. It should also be in its original packaging.

Certain categories of products are not eligible for return. Perishable items including food, flowers, newspapers, or magazines are non-returnable. We also cannot accept returns on intimate or sanitary products, hazardous materials, or any flammable liquids or gases.

Additional items that cannot be returned:

• Gift cards
• Downloadable software
• Select health and personal care products

You will need to provide a receipt or order confirmation to complete your return.

Please do not ship your item back to the manufacturer directly.

2. Refunds (when applicable)

After we receive and examine your returned item, we will send you a notification email confirming receipt. You will also be informed whether your refund has been approved or denied.

If approved, your refund will be applied to your original method of payment within a few business days.

3. Delayed or Missing Refunds

If you haven't received a refund yet, please first verify with your bank account.

Then reach out to your credit card provider, as it may take additional time for the refund to appear officially.

You may also wish to contact your bank directly, since processing times can vary.

If you have completed all these steps and still have not received your refund, please email us at contact@thenorenx.shop. You may also check the status of your refund through our Refund Portal.

4. Sale Items

Items bought at full price are the only ones eligible for a refund. Unfortunately, discounted or sale items are not eligible for a refund.

5. Exchanges

We only process exchanges for products that arrive in a defective or damaged condition. To request an exchange for the same product, please reach out to us at contact@norenx.shop. Alternatively, you can submit your request via our Refund Portal.

6. Return Shipping

Please send your return to: Augusta Street, 1100 Lisbon, Lisbon, Portugal.

Return shipping costs are the responsibility of the customer. Shipping fees are non-refundable. Should you receive a refund, the cost of return shipping will be subtracted from the total amount.

Delivery times for exchanged products may vary depending on your location.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned package.